Terms of Service

Last updated: August 12, 2026

These Terms of Service (“Terms”) govern your access to and use of Reeloop (the “Service”). By creating an account or using the Service, you agree to these Terms.

The Service is operated by APP STUDIO, a SASU (société par actions simplifiée unipersonnelle) registered with the Marseille RCS under number 917 474 207, registered office at BT B, 18 Boulevard Reynaud de Trets, 13010 Marseille, France (EU VAT: FR06917474207), trading as Reeloop. “Reeloop”, “we” and “us” in these Terms refer to APP STUDIO.

The Service

Reeloop is an AI tool that generates faceless short-form video content. Given a topic, it produces a script, cinematic AI-generated video scenes, an AI voiceover, and caption timings, which you can download. AI output is generated automatically and provided “as is”; quality and accuracy can vary, and you are responsible for reviewing content before you publish it.

Accounts

You must provide a valid email and are responsible for activity under your account. You must be at least 13 years old (or the minimum age in your jurisdiction) to use the Service.

Acceptable use

You agree not to use the Service to create content that is illegal, infringing, defamatory, hateful, sexually exploitative, or that impersonates others or spreads harmful misinformation. You are responsible for ensuring you have the rights to any input you provide and that your use of generated output complies with the rules of any platform where you publish it.

Your content

You retain ownership of the topics and scripts you submit. Subject to these Terms and the terms of the underlying AI providers, you may use the videos you generate for personal and commercial purposes. You grant us a limited license to process your inputs solely to operate the Service - that is, to generate, render, store, and deliver the videos you request.

We do not use your prompts, uploads, voice samples, face data, or generated outputs to train general-purpose machine-learning models, unless you explicitly opt in. The license above does not grant us that right, and we do not sell your content.

Credits & billing

The Service runs on a credit model: credits are consumed per generation (a cinematic 30-second video currently starts at 3 credits; the exact cost varies by duration, quality and format and is always displayed before you approve a render). Paid plans are billed monthly or annually through Stripe and renew automatically until cancelled. Each billing cycle grants the credits for your plan; unused credits roll over while your subscription remains active. You can also buy one-time credit packs; pack credits never expire and are separate from monthly credits. We may change pricing with notice; changes apply to subsequent billing cycles.

Cancellation & refunds

You can cancel anytime from your billing portal in one click. Cancellation stops future charges; you keep access and any remaining monthly and rollover credits until the end of the period you have already paid for. Credit packs purchased separately never expire and remain available after cancellation.

Payments are generally non-refundable, and credits have no cash value. If something goes wrong on our side, email us at the address below within 7 days of the charge and we will review your case and make it right where appropriate. Nothing in these Terms limits any non-waivable refund rights you may have under applicable consumer law.

Disclaimers

The Service is provided “as is” and “as available”, without warranties of any kind. We do not guarantee that generated content will be accurate, error-free, fit for a particular purpose, or that the Service will be uninterrupted.

Limitation of liability

To the maximum extent permitted by law, Reeloop will not be liable for indirect, incidental, or consequential damages, and our total liability for any claim relating to the Service will not exceed the amount you paid us in the 12 months before the claim.

Termination

We may suspend or terminate accounts that violate these Terms. You may stop using the Service and delete your account at any time.

Inactive free-account media

If a free-plan account has no activity (no video generated) for 6 months, we'll email you a warning 14 days before removing that account's rendered videos, thumbnails, and voiceover audio to reclaim storage. Your account itself, and the record of what you made, are not affected — only the media files are removed. Generating a new video, or clicking the link in the warning email, cancels the removal. This does not apply to paid plans.

Data Processing Addendum

Where you use the Service on behalf of a business and we process personal data for you as processor, our Data Processing Addendum applies and is incorporated into these Terms by reference. It takes effect when you accept these Terms on behalf of a business — no separate signature is required.

Business customers

If you use the Service for or on behalf of a business or other organisation, you represent that you have the authority to bind that organisation to these Terms, and that organisation is the “Customer” for the purposes of the Data Processing Addendum.

Governing law and jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of France, and the courts of Marseille, France have exclusive jurisdiction, except where mandatory consumer-protection law in your country of residence gives you the right to rely on your local law or courts.

Changes

We may update these Terms from time to time. Continued use after changes take effect constitutes acceptance.

Contact

Questions about these Terms? Email support@reeloop.ai.