A render failed or is stuck
What happens to your credits and what to do.
Failed renders
If a render fails, the credits are automatically refunded - you don't lose anything. You'll see the refund in your balance.
Stuck renders
A render that sits in "processing" for more than ~10 minutes is unusual. It will be marked failed by the watchdog and refunded; you can then regenerate.
Avoiding failures
- Keep the topic to one clear idea.
- Avoid special characters or very long prompts.
- If a specific style keeps failing, try another style on the same topic.